Please read our shipping policy below:
1) Jay-be Mattresses & Kid-O-Bunk
Jay-be mattresses ship free in most of Canada. We reserve the right to refuse free shipping to certain locations, such as northern BC, northern Quebec, Yukon etc. In this case we will contact you with an offer to add a shipping charge or to cancel the order. We also reserve the right to select the carrier, normally we use Kindersley Transport, Purolator, Loomis, Canpar. We ship from our inventory in Toronto and shipping usually takes 2-7 days but shipping times are not guaranteed.
2) Scallywag Beds & Add-ons
Delivery within the GTA is free. If you are outside of the GTA please contact us to check if we can deliver to you for free, we try to deliver for free within an hour driving time of the GTA. For all other locations please contact us for a shipping quote with the list of items you are interested in.
We strive to deliver in the GTA within one week and in the rest of Canada within two weeks.
Please note: currently we do not offer assembly services. Assembly of a typical bunk bed can take 2 hours on average.
Delivery agent(s) will normally leave the boxes at the entrance to your house or apartment.
Each bed comes flat-packed in a few boxes, typically 4 to 8.
We make every effort to accommodate your schedule but please note that we can't always arrange delivery for the time and date of your preference. Someone will need to be home to inspect the boxes and sign for them.
All shipping is fully insured against loss or damage.
If you notice damage to any box please try to check if the damage is to the packaging only or to the product itself. You can open the box, driver will wait. if you do notice damage to the product please mark it as damaged when signing for it and take a picture.